Last updated: 13 April 2026 | Version 2.1
SpinMills applies strict Know Your Customer (KYC) standards to protect the platform, its users, and the wider financial system from fraud, money laundering, terrorist financing, and related financial crime.
We may request identity and verification documents at any stage of the customer relationship where this is reasonably required under applicable law, regulatory obligations, internal risk controls, or ongoing monitoring requirements.
Until verification is satisfactorily completed, we may limit, suspend, or refuse access to specific services, including deposits, gameplay, payment processing, withdrawals, or account functionality. Such measures are applied in line with our legal duties and risk management framework.
Our compliance model is risk-based. Every account and transaction is assessed according to customer profile, transaction behavior, geography, source-of-funds indicators, and other relevant risk signals. Depending on the risk level, one of the following due diligence tiers is applied:
- SDD (Simplified Due Diligence) for clearly low-risk scenarios that fall within permitted regulatory thresholds.
- CDD (Customer Due Diligence) as the default level of verification for standard customer onboarding and account review.
- EDD (Enhanced Due Diligence) for higher-risk profiles, complex activity patterns, elevated transaction volume, or otherwise sensitive cases.
Regardless of the initial tier, full KYC verification becomes mandatory where a customer reaches cumulative lifetime deposits above EUR 5,000, requests a withdrawal, attempts or completes a transaction flagged as unusual, or otherwise triggers enhanced review criteria under our AML controls.
As part of the verification flow, the customer is required to provide core personal details and upload supporting documents, including:
- a valid government-issued photo identification document (front and back where applicable);
- a real-time selfie clearly showing the customer holding the same identification document;
- proof of residential address (for example, a recent bank statement or utility bill).
KYC Process (Step-by-Step)
The following verification workflow is applied in sequence and reviewed by our compliance team under internal AML and risk-control standards.
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1 Proof of ID
- the document contains a visible signature where the document type requires one;
- the issuing country is not listed as restricted;
- the full name matches the name registered on the customer account;
- the document remains valid for at least 3 months from the date of review;
- the document holder is at least 18 years of age.
Restricted countries and territories
- Austria;
- France and its territories;
- Germany;
- Netherlands and its territories;
- Spain;
- Union of Comoros;
- United Kingdom;
- United States and its territories;
- all FATF blacklisted jurisdictions;
- any additional jurisdiction prohibited by the Anjouan Offshore Financial Authority.
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2 Proof of Residence
- acceptable documents include a bank statement or utility bill;
- the issuing country must not be a restricted jurisdiction;
- the full name must match both the account name and the submitted proof of identity;
- the issue date must be within the previous 3 months.
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3 Selfie with ID
- the person in the selfie must be the same individual shown in the identity document;
- the identity document shown in the selfie must match the ID submitted under section 1, including photo and document number.
Notes on the "KYC Process"
- where verification cannot be completed, the case is formally recorded, and a support ticket is created with the documented reason for rejection or pending status; the ticket reference and explanation are communicated to the customer;
- once all required and valid documents are received and approved, account verification is completed and the account status is updated accordingly.
Need KYC Help? Go to the Contact Us page.