Version 3.0, published 13 April 2026
1. Introduction
1.1. By accessing, visiting, or using any part of SpinMills (the "Website"), including any related sub-domain, website, or mobile application operated by us, and/or by creating an account, you confirm that you have read, understood, and accepted these Terms and Conditions, together with our Privacy Policy, Cookies Policy, and any additional rules that apply to our betting and gaming products (collectively, the "Terms").
1.2. Please read these Terms carefully. If you do not agree with any provision, you must not use or access the Website.
1.3. We may amend these Terms at any time, including to comply with applicable law, licensing requirements, or regulator instructions. The latest version is always published on the Website. Continued use of the Website after changes take effect means that you accept the revised Terms.
1.4. These Terms apply to all users, whether registered or not, and govern all use of the Website and connected services.
1.5. References to "you", "your", "player", "user", or "customer" mean any individual who uses the Website or any service available through it.
1.6. References to "Games" include, without limitation, Casino, Live Casino, Sportsbook, card games, and any other products we make available from time to time. We may add, suspend, or remove Games at our sole discretion.
2. Your Account
2.1. Legal requirements
2.1.1. "Account" means a user account registered on the Website after acceptance of these Terms. By registering an Account, you represent and warrant that you are at least 18 years old, or any higher legal age required in your jurisdiction. You are solely responsible for ensuring that use of our services is lawful where you reside.
2.1.2. We do not accept registrations from restricted jurisdictions, including: Afghanistan, Aruba, Bahamas, Benin, Bonaire, Cameroon, Central African Republic, Chad, Congo, Democratic Republic of the Congo, Algeria, Cote d'Ivoire, Crimea, Cuba, Curacao, Eritrea, France, Ghana, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, North Korea, Costa Rica, Kuwait, Lebanon, Liberia, Libya, Lithuania, Mali, Myanmar, Netherlands, Nicaragua, Pakistan, Palestine, Panama, Qatar, Russian Federation, Saba, Somalia, South Sudan, Spain, St Maarten, Statia, Sudan, Syria, Togo, Turkey, United States and its dependencies, Uganda, Ukraine, United Kingdom, Venezuela, Yemen, Zimbabwe, and Nigeria. We may also restrict any other jurisdiction at our sole discretion.
2.2. Registration of Account
2.2.1. To place bets, play Games, and deposit funds, you must register an Account.
2.2.2. You must provide accurate, complete, and current registration data, including but not limited to your mobile number, email address, username, password, and any other mandatory details requested in the registration process.
2.2.3. You must register using your legal name. We may verify any data you provide. Personal details cannot usually be changed, but correction requests may be considered by customer support in justified cases (for example, genuine input errors).
2.2.4. Your login credentials are strictly confidential. You must not disclose them to any third party. We are not liable for losses caused by disclosure or misuse of your credentials. We will never ask you for your password.
2.2.5. Employees, former employees of service providers, affiliated persons, and their family members are not permitted to create Accounts or participate in our promotions. Breach of this rule may result in permanent closure and forfeiture of related winnings, with return of verified deposits only.
2.2.6. Your Account is personal and non-transferable. You may not sell, assign, pledge, gift, or otherwise transfer your Account, funds, bets, winnings, rights, or claims to any third party under any legal or commercial arrangement.
2.3. Account issues
2.3.1. If you forget your password, suspect unauthorized access, or believe any player is cheating or colluding, you must notify us immediately.
2.3.2. We may declare any bet or transaction partially or fully void where, in our reasonable judgment, any of the following applies: (a) direct or indirect influence over event outcomes; (b) circumvention of Website rules; (c) criminal impact on a result; (d) material odds movement after a public announcement; (e) acceptance of bets during technical malfunction; or (f) errors, including system, pricing, human, printing, or force majeure errors.
2.3.3. If we close or suspend an Account, we may also close any related Accounts linked by person, device, address, wallet, or payment instrument, and void associated bets and transactions.
2.3.4. We provide two-factor authentication (2FA) as an optional security measure. You remain responsible for maintaining the confidentiality of all authentication data.
2.3.5. If required account verification is not completed within 90 days, we may close the Account and terminate the contractual relationship. In such case, we reserve the right to debit remaining funds where permitted by applicable law and policy.
2.3.6. If an Account remains inactive for 180 consecutive days (no login and no betting activity), we may charge a monthly maintenance fee of EUR 5 until activity resumes or balance reaches zero.
2.4. By registering an Account, you represent and warrant that
2.4.1. You satisfy the legal age requirement in your jurisdiction and are legally permitted to participate in the Games.
2.4.2. You use the Website solely for personal entertainment and not for commercial, financial intermediary, or professional purposes.
2.4.3. You act on your own behalf and not for any third party.
2.4.4. All information you provide is true, complete, and current, and you will promptly update any changes.
2.4.5. You are solely responsible for taxes due on winnings under applicable law.
2.4.6. All funds deposited are lawful and do not originate from illegal activity.
2.4.7. You understand and accept the risk of financial loss when participating in Games.
2.4.8. You will not engage in fraud, collusion, match-fixing, or any unlawful conduct, and will not use prohibited software, devices, scripts, or automated techniques. We may invalidate participation and/or close Accounts in such cases.
2.4.9. You will use only payment methods lawfully owned or controlled by you.
2.4.10. Any software provided by us is protected by intellectual property law and may be used only for personal, lawful, non-commercial entertainment under these Terms.
2.4.11. You will behave respectfully toward other players and our representatives and refrain from abusive, obscene, or offensive communication.
3. Multi Accounts
3.1. Only one Account per player is permitted.
3.2. Only one Account per household, IP address, and device is allowed unless explicitly disclosed to us in advance and approved.
3.3. If multiple Accounts are created or attempted, we may block or close any or all related Accounts, void bets, cancel bonuses or gifts, reject withdrawals, and forfeit winnings accrued through duplicate use.
4. Payouts
4.1. Winnings are credited when a Game result is finalized and confirmed. We may perform additional legitimacy checks with game providers. Such checks may take 3 to 14 days from notice to the player.
4.2. If funds are credited in error, those funds remain our property and may be reversed. If withdrawn before correction, the amount becomes an immediately due debt owed by you to us.
4.3. We may carry out identity and source-of-funds verification at any withdrawal level and review transactions for anti-money laundering compliance.
5. Deposits
5.1. To wager with real money, you must deposit funds using available methods shown in the cashier section. Available methods may vary by jurisdiction.
5.2. We support multiple currencies. Payments made in a different currency may be converted at the prevailing rate; applicable conversion charges are borne by you.
5.3. We may request KYC documentation before or after deposits and may close Accounts for non-compliance.
5.4. We do not provide credit facilities.
5.5. By depositing, you confirm the transaction is authorized and agree not to initiate unjustified chargebacks or reversals.
5.6. For AML reasons, deposited amounts must be wagered at least three times before withdrawal, unless stricter wagering terms apply.
5.7. Third-party deposits are prohibited. If detected, related winnings may be forfeited, and original deposits may be returned to the rightful owner, less any applicable transfer fees.
6. Withdrawals
6.1. Before first withdrawal, you may be required to provide KYC documents, including identification, proof of address, payment method ownership evidence, and masked card copies where applicable.
6.2. Maximum amounts per payment method and per transaction may be changed without prior notice.
6.3. Withdrawals are processed only after all applicable wagering conditions are satisfied.
6.4. Bonus-marked funds and funds locked in incomplete games are not withdrawable.
6.5. We may refuse withdrawal where turnover is below required AML or wagering thresholds.
6.6. Standard processing time is up to three banking days, but may be longer due to payment provider timelines, holidays, or compliance checks.
6.7. You cannot withdraw more than the available balance of your Account.
6.8. Withdrawals are generally returned via the same channel used for deposit, where technically possible.
6.9. If a withdrawal is canceled, funds are returned to your Account. We are not responsible for subsequent gameplay losses on returned funds.
6.10. Game services are consumed immediately during play. As a rule, refunds are unavailable except where expressly required by law or these Terms.
6.11. Withdrawal limits: up to EUR 500 per transaction, EUR 1,500 per day, EUR 5,000 per week, and EUR 20,000 within 30 days, unless a higher amount is separately approved.
6.12. Prior to approval, we may require additional verification, including phone or video verification where necessary.
6.13. Only one pending withdrawal per payment method is allowed at any given time. Some methods permit one request per 24 hours.
6.14. For net wins above EUR 20,000 (or equivalent), we may pay in monthly installments of up to EUR 20,000 until fully settled. Progressive jackpot payouts are paid in full.
6.15. Minimum withdrawal amount is EUR 20 for cards and EUR 20 for other supported methods.
6.16. We may set and modify minimum and maximum withdrawal thresholds based on method, account status, risk profile, and operational factors.
7. Account Closure
7.1. You may request account closure at any time by contacting support, provided open bets are settled. If closure is requested due to gambling concerns, please notify us explicitly.
7.2. Repayment method for remaining balance is determined by us in compliance with legal and security requirements.
7.3. We may close an Account at our discretion and return the withdrawable balance, subject to applicable charges and legal obligations.
7.4. Unused bonus amounts may be removed if not used within one month from award date.
7.5. We may refuse withdrawals where fraud is suspected and suspend the Account pending investigation.
7.6. Accounts with pending withdrawal requests or remaining balances cannot be finalized for closure until funds are resolved.
8. Personal Information
8.1. We process personal data in accordance with applicable data protection laws and our Privacy Policy, available on the Website.
9. Criminal Activity, Collusion and Fraud
9.1. If we identify irregular activity, including suspected money laundering or fraud, we may suspend or close Accounts, block balances, void withdrawals, forfeit deposits and winnings where legally permitted, and report to competent authorities.
9.2. Collusion, chip dumping, coordinated unfair play, account sharing, and similar practices are prohibited and may result in closure and forfeiture.
9.3. Fraudulent, dishonest, or unlawful behavior may lead to immediate blocking and legal reporting without prior notice.
9.4. Arbitrage betting and value betting strategies intended to exploit pricing errors are prohibited.
9.5. If prohibited betting behavior is detected, we may void bets, retain related balances, and terminate the Account.
10. Live Chat
10.1. Chat facilities are moderated and may be recorded for security and compliance purposes.
10.2. You must not post sexually explicit, hateful, racist, or grossly offensive content.
10.3. Abusive, defamatory, harassing, or insulting statements are prohibited.
10.4. Advertising third-party products, services, or websites in chat is prohibited.
10.5. False or malicious statements about us or related services are prohibited.
10.6. Collusion through chat or external channels is prohibited and may be reported to authorities.
10.7. Breach of chat rules may result in chat restrictions or immediate Account termination; eligible remaining funds may be returned after settlement of sums due.
11. Crashed and Aborted Games
11.1. We are not liable for downtime, lag, connectivity issues, server interruptions, or political/force majeure events affecting gameplay.
11.2. We are not liable for losses related to delays, interruptions, transmission failures, data corruption, communication line failures, misuse of the Website, or content errors.
11.3. In case of system malfunction, all affected wagers are void.
11.4. If a Game starts but cannot complete due to system failure, we will return the stake and any accrued credit to your Account, or by another approved method if the Account is no longer active.
12. Duties
12.1. We may assign or lawfully transfer our rights and obligations under these Terms. You may not assign or transfer your rights or obligations without our prior written consent.
13. Complaints
13.1. Complaints must be submitted within six (6) months of the relevant incident, settlement, or disputed transaction.
13.2. You should first contact customer support via support@spinmils1.com or live chat. If unresolved, submit a formal complaint including your full name, registered email, username, incident date, issue description, and supporting documents.
13.3. Responsible gaming complaints are acknowledged within two business days and usually resolved within five business days (extendable to two weeks). Other complaints are acknowledged within seven calendar days and normally resolved within four weeks (extendable to eight weeks in exceptional circumstances).
13.4. Complaint records are retained for at least five (5) years and complaint statistics may be reported to the relevant regulator in line with licensing requirements.
14. Agreement and Admissibility
14.1. These Terms, along with policies and documents expressly incorporated by reference, form the entire agreement between you and us concerning the Website.
14.2. Electronic copies and printouts of these Terms and related notices are admissible in judicial or administrative proceedings to the extent permitted by law.
14.3. If any provision is found invalid or unenforceable, that provision is severed and the remaining provisions remain in full force.
14.4. In case of language inconsistencies, the English version of the Website prevails.
14.5. These Terms are governed by the laws of Curacao, and disputes are subject to the jurisdiction of Curacao and applicable arbitration rules.
15. Copyright
15.1. The SpinMills trademark and logo are our exclusive property and may not be used without authorization.
15.2. Unauthorized use of the Website URL or brand assets on external platforms is prohibited.
15.3. We own or are licensed to use the technology, software, and systems that operate the Website.
15.4. All Website content, structure, text, graphics, code, files, and design elements are protected by intellectual property law and may not be copied, reproduced, transmitted, or stored without prior written consent.
15.5. Linking to the Website or its internal pages requires prior written approval where required by law.
15.6. You agree not to use manual or automated tools to monitor, scrape, or harvest Website content.
15.7. Unauthorized use may result in civil or criminal enforcement action.
16. Promotions: Terms and Conditions
16.1. Each promotion may include specific promotional rules ("Promotional Terms") that apply in addition to these Terms.
16.2. Participation in any promotion constitutes acceptance of these Terms and applicable Promotional Terms.
16.3. If no separate Promotional Terms are published, these Terms apply by default.
16.4. If any promotional clause is invalid, remaining promotional provisions stay effective.
16.5. Promotional decisions made by us in accordance with these Terms are final.
16.6. We may amend, suspend, or cancel promotions at any time. Users breaching promotional rules may be disqualified.
16.7. We may withhold credits, bonuses, points, coupons, or prizes where abuse, fraud, or rule violations are detected.
16.8. Promotional communications may be sent via email, SMS, chat, messaging apps, social media, browser push, or mobile app notifications.
16.9. We are not liable for inaccurate promotional information caused by technical, human, or third-party system errors.
16.10. Bonuses and bonus funds
16.10.1. We may offer free spins, cashback, free bets, deposit bonuses, and other promotional rewards. Most bonus offers include wagering requirements.
16.10.2. Bonus rules
16.10.2.1. Bonus funds are credited to your bonus balance.
16.10.2.2. After wagering is completed, eligible bonus funds transfer to real balance and become withdrawable.
16.10.2.3. Bonus abuse may lead to cancellation of bonuses and winnings, immediate Account blocking, and no compensation for blocked funds where abuse is confirmed.
16.10.2.4. Delayed game-feature abuse (for example, preserving feature progress until wagering completion) is prohibited; related winnings and bonuses may be voided.
16.10.2.5. Bonus-derived winnings are not withdrawable before full wagering completion.
16.10.2.6. Malfunction voids pays and plays. We may reverse winnings caused by malfunction.
16.10.2.7. Players must review and comply with all current bonus policies.
16.10.2.8. Bonuses have expiry dates (standard: 30 days unless otherwise specified). Expired bonus credit may be removed.
16.10.2.9. Standard wagering is 30x for casino bonus amounts and 15x for sportsbook bonus amounts, unless otherwise stated.
16.10.2.10. Game contribution to wagering may vary by game type and can be updated; players should verify current contribution rates with support.
16.11. Wagering requirements
16.11.1. Bonus funds remain on bonus balance until wagering conditions are met.
16.11.2. Wagering is expressed as a multiplier and must be completed before withdrawal of related winnings.
16.11.3. Wagering requirement may be removed when bonus balance falls below EUR 0.10 (or currency equivalent), where applicable.
16.11.4. Bonus winnings cannot be withdrawn before wagering completion.
16.11.5. Early withdrawal before wagering completion may result in full forfeiture of bonus funds and bonus-linked winnings.
16.11.6. You may request bonus cancellation via customer support.
16.12. Free Spins are promotional spins in eligible games. Winnings are normally converted to bonus funds and may be subject to wagering.
16.13. Daily Bonus Map free spins: maximum EUR 100 to bonus balance, maximum EUR 100 conversion to real balance, and maximum EUR 100 withdrawable from those converted winnings. Amounts above these limits are forfeited.
17. Safebox
17.1. Safebox is an optional wallet feature allowing temporary transfer of part of your real balance into a separate section not available for gameplay, bonuses, or withdrawal until returned.
17.2. Transfers to Safebox can be made at any time from real balance only. Bonus funds are excluded. Minimum transfer is one unit of account currency; only whole units are accepted.
17.3. Transfers from Safebox back to real balance are instant and free of charge.
17.4. No cap applies to number or value of Safebox transfers, subject to technical and legal limits.
17.5. Safebox funds are inactive and cannot be wagered or withdrawn while stored there.
17.6. Full Safebox transaction history is available for user tracking and transparency.
17.7. We may suspend Safebox access for maintenance, security concerns, account investigations, or legal/regulatory requirements. We are not liable for unavailability or delays unless caused by our intentional misconduct or gross negligence.
17.8. You are solely responsible for Safebox transfer decisions made from your Account.
17.9. Upon account closure or long inactivity, Safebox funds are handled under the same rules as real balance.
18. Lucky Box Feature
18.1. Lucky Box is a virtual feature that grants random prizes and can be opened using real balance or internal currency ("coins").
18.2. Lucky Box opening cost depends on selected prize count (1 to 5) and is shown before confirmation.
18.3. Prizes are credited automatically. Coins are instant. Free spins must be used within stated validity periods. Winnings from Lucky Box prizes are credited to real balance unless otherwise specified and are generally not subject to additional wagering.
18.4. Prize outcomes are determined by an internal randomization algorithm. Prize probability weights may vary and are not publicly disclosed.
18.5. Lucky Box does not guarantee any particular prize. Results are final, and player questions must follow the complaints process in Section 13.
18.6. Lucky Box rules may be updated at any time. Players must review the current Terms on the Website.
18.7. We may suspend or disable Lucky Box temporarily or permanently, including due to maintenance, technical issues, or compliance needs, and may void improperly credited bonus balances and related winnings.
18.8. We may adjust bonus sizes, quantities, names, and coin/real-money costs based on player activity. Changes apply prospectively only.
18.9. Lucky Box is available only to users aged 18+ and is subject to responsible gaming principles.
18.10. Lucky Box may operate in beta mode from time to time. Functionality may be unstable; report issues to support. We are not liable for losses caused by beta-stage malfunctions except where liability cannot be excluded by law.
19. Provider-Specific Game Restrictions
19.1. Certain games supplied by Netgame are unavailable in restricted jurisdictions. You may not access those games if you are located in or are a resident of: USA, Netherlands, France, United Kingdom, Australia, Spain, Dutch West Indies, Aruba, Bonaire, Saba, Statia, Dutch St Martin, and Curacao.
19.2. This list may be updated based on supplier rules, licensing limits, or legal requirements in specific territories.